Cleens Gift Card

A Cleens Digital Gift Card. This item is digital-only, no shipping is required. Once purchased, you'll receive an email with steps on how to redeem the card. This is perfect for a last-minute gift for a loved one or friend. 

UK Orders

International Orders

Standard Delivery

Europe: 2-4 business days
United States: 3-4 business days
Australia: 3-4 business days
Canada: 2-4 business days

International orders are sent using a FedEx service. The exact delivery charge is calculated at checkout once a shipping address has been confirmed.

Good news – there will be no unexpected customs fees to pay whilst your parcel is in transit. We cover all duties and taxes for you at checkout!

* Please note that the delivery timeframe is an estimate which is not guaranteed as it is subject to unforeseen delays outside of our control. During busy periods, orders can take up to 2 working days to be dispatched. Please be assured that the team works as quickly as they can to get orders out as soon as possible.

If your trainers aren’t the perfect fit, please visit our Returns Portal.

Please note that we will only accept returns that have been sent back to us within 14 days of receiving the parcel.

Trainers must be unworn and in their original condition and packaging. We will not accept the return if the trainer has been worn outdoors – please try on trainers inside to avoid your return being rejected.

Once you have completed the returns form on the portal, you will receive a returns label or QR code.

Please note that items purchased from the Outlet section of our website can only be returned for an exchange. These items aren't eligible for a refund.

UK returns

We offer free UK returns for exchange or store credit.

As of 07 May 2025, a £3.95 fee will be deducted from the total refund amount if the resolution selected is a refund to original payment method. This fee covers the prepaid returns label that we provide via the portal.

You will have the option on our portal to select either a postage label (printer required) or a QR code (printer not required) – both of which are prepaid.

Be sure to hold onto your returns receipt in case there are any issues during transit.

Once your parcel has been delivered back to our warehouse, we aim to process your refund or your exchange within 7 working days.

You will receive updates via email to keep track of your return’s progress.

International returns

Please note that there will be a fee for international returns. This is calculated at the last step of the returns portal. We will then provide a pre-paid label that needs to be printed and attached to your parcel. Please then drop your return off at your local courier drop off point.

Be sure to hold onto your returns receipt in case there are any issues during transit.

Once your parcel has been delivered back to our warehouse, we aim to process your refund or your exchange within 7 working days.

Please keep in mind that international returns may take a little longer to reach our UK warehouse. Rest assured that our team will process your return as quickly as we can once it has been delivered to us.

You will receive updates via email to keep track of your return’s progress.

If you have any other queries, please contact customerservice@cleens.co.uk and a member of the team will be more than happy to help.