We ship to the United Kingdom and are proud to announce that we now also ship to Europe!

Please visit our EU store below to place an order:
eu.cleens.co.uk

DPD Domestic UK - £5.99

This is a Next Day Delivery service and orders are typically delivered the next working day, excluding weekends and bank holidays.

Please note that the delivery timeframe is an estimate which is not guaranteed as this is subject to unforeseen delays outside of our control.
During busy periods, orders can take up to 3 working days to be dispatched. Rest assured that the team work as quickly as they can to get orders out as soon as possible.

The cut off time for order fulfilment Mon-Fri is 14:30.

We're online and based in the following Harvey Nichols locations:

Manchester
Leeds
Knightsbridge
Bristol
Edinburgh
Dublin
We are also based in Exceed, Glasgow.

If you have any other queries about Cleens, please feel free to contact us using the below email link. We aim to respond to all enquiries within 72 hours.

customerservice@cleens.Co.Uk

We accept all major credit and debit cards.

We also offer Klarna – please note that this option is available at the last stage of checkout and will not show as an option if you are checking out via Apple Pay or Shop Pay.

Gift cards are available to purchase on site for the value of either £50, £100, £150, £200 or £300.
These are digital and a unique gift note will be emailed to you.

If you have placed an order but no order confirmation email has been received, please firstly check your junk.

If the email still can’t be located, this means that your order was unsuccessful. In which case, funds will bounce back to the account of your original payment method within 72 hours.

To avoid an unsuccessful order, please ensure that your billing information matches the details that your bank/payment provider have on record. Please also clear cached data and cookies.

We sadly can not proceed with cancellations or amendments to an order. This is due to how quickly our warehouse team operate to get orders shipped out as quickly as possible.

In the rare case that your order is not as expected, please contact our Customer Service team and we will be more than happy to help.

Please email customerservice@cleens.co.uk or fill out our Contact form.

We understand how important it is for your trainers to be the perfect fit – not to worry, if you feel that the size you have ordered is not right for you, we offer a free returns service via Royal Mail.

Please return any unwanted items back to us within 14 days of receipt.

You can easily request this via our Returns Portal and go ahead with either an exchange or a refund.

Please note that we reserve the right to reject a return if it is sent back to us outside of our return timeframe.